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Resource Directory

Last Updated On: 09/02/2020
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Better Business Bureau of Western Pennsylvania

BBB

Organizational Information

Vision, Mission and/or Purpose of Organization

For more than 100 years, the Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2019, people turned to BBB more than 183 million times for BBB Business Profiles on nearly 5.8 million businesses and Charity Reports on 11,000 charities, all available for free at BBB.org. Our Vision: -An ethical marketplace where buyers and sellers can trust each other. BBB’s mission is to be the leader in advancing marketplace trust. We do this by: -Setting standards for marketplace trust -Encouraging and supporting best practices by engaging with and educating consumers and businesses -Celebrating marketplace role models -Calling out and addressing substandard marketplace behavior -Creating a community of trustworthy businesses and charities

History of Organization

The first Better Business Bureau was founded in 1912. In 1931 the business community of Western Pennsylvania established a nonprofit organization called the Better Business Bureau (BBB) to promote ethical standards of business practices through voluntary self-regulation.

Accreditations and Licenses

BBB sets standards for ethical business behavior and monitors compliance. Almost 400,000 Accredited Businesses meet and commit to our high standards. Our Standards of Accreditation are built on our BBB Standards for Trust. The BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business, are a comprehensive set of best practices for how businesses should treat the public in a fair and honest manner. Businesses with a good marketplace track record, including maintaining a B or better rating, may apply to become a BBB Accredited Business.

Affiliations

The Better Business Bureau brand is represented by four national and international non-profit organizations: The International Association of Better Business Bureaus (BBB.org) represents the local, independent BBBs that serve every community in the United States, most of Canada, and a growing number of locations in Mexico. Its foundation is the BBB Institute for Marketplace Trust (BBBMarketplaceTrust.org). BBB Wise Giving Alliance (Give.org) helps donors make informed giving decisions and promotes high standards of conduct among organizations that solicit contributions from the public.

Legal Structure

Non-profit corporation

Contact Information

Key Leader(s)

Warren King -  President
877-267-5222 X129
412-922-8656
wking@pittsburgh.bbb.org

Contact Person(s)

Caitlin Driscoll - Public Relations Director
877-267-5222 x110
412-922-8656
cdriscoll@pittsburgh.bbb.org

Contact Number(s)

877-267-5222

Contact Email(s)

info@pittsburgh.bbb.org - General email address

Web Addresses

www.bbb.org

Primary Address

Better Business Bureau of Western Pennsylvania
520 E Main Street
Suite 100
Carnegie, PA, 15106

Additional Addresses

Erie Office
1001 State Street
Suite 1400
Erie, PA, 16501

Service Information

Service Area

The Better Business Bureau serves all of Western Pennsylvania, including Indiana County and the other 27 counties. Access to the rest of North America can be found at our website bbb.org or by calling 877-267-5222.

Service Description

The BBB provides reports on businesses that will be helpful to consumers before making a purchase decision. The BBB system responds to millions of inquiries each year about businesses, provides information about charitable organizations, helps resolve disputes with consumers and businesses through conciliation, mediation and arbitration, and promotes ethical business standards and voluntary self-regulation of business practices.

The services provided by BBB can make you a better informed and more satisfied consumer. Your BBB helps consumers by: "Providing information about a company (non-accredited & accredited) before doing business with it. "Helping to resolve a complaint you might have against a firm. "Providing consumer information so that you can make educated buying decisions. "Fostering ethical advertising and selling practices. "Alerting consumers to questionable business and advertising practices when the business in question will not cooperate with the BBB to eliminate abuse. "Disseminating consumer information through newspapers, radio, television, and printed literature. "Cooperating with law enforcement and regulatory agencies to deal with businesses not responding to self-regulation. "Providing speakers to civic groups and business organizations. "Providing the media with public information materials on consumer subjects. Most consumer contacts with the BBB are pre-purchase inquiries (checking out a company) BEFORE dealing with an unknown company. Such inquiries reduce the possibility of complaints arising. Information given to consumers is based upon the BBB's record on a company. The BBB business review is a summary of the actual performance record and complaint history of the business as reflected in the BBB files.

Available Hours

Monday thru Friday our office hours are 8:30 AM - 4:30 PM. Operators are available between 8:30 AM - 3:30 PM with all services available 24/7 on the website.

Fees/Cost for Services

No Fee

How to Access Services or Schedule Appointments

bbb.org and Live Chat 877-267-5222 info@pittsburgh.bbb.org

Miscellaneous Information

Handicap Accessibility

yes

Languages Spoken or Available

English

Speaker Available

Yes

Volunteer Use

Yes

Volunteer Need

Yes

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