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Indiana County, PennsylvaniaDepartment of Human Services
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Resource Directory

Last Updated On: 07/20/2020
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Organizational Information

Vision, Mission and/or Purpose of Organization

rabbittransit, a regional public transportation provider, offers a variety of transportation services to the residents of Adams, Columbia, Cumberland, Franklin, Montour, Northumberland, Perry, Snyder, Union and York Counties. Nearly 8,000 people depend on rabbittransit each day to get to work, medical facilities, school and other life-sustaining activities. rabbittransit is dedicated to helping all residents in the region get to where they want to go. Central Pennsylvania Transportation Authority (doing business as rabbittransit) operates under the authority of the Pennsylvania Municipal Authorities Act of 1945. Mobility is an essential need in order to experience a high quality of life. rabbittransit dedicates itself to providing its constituents safe, reliable and customer-centered mobility services consistent with the stewardship of its resources. The Medical Assistance Transportation Program provides non-emergency transportation to county residents who have a valid medical assistance card. The program helps people who need to make trips to and from certified medical providers for the purpose of treatment, examination, or prescription and/or medical equipment purchase. Staff verify Medical Assistance eligibility, process applications, determine need and type of transportation (bus tickets, mileage reimbursement, or paratransport). The MATP Transport Vehicles are ADA Accessible.

Contact Information

Contact Number(s)

1-800-524-2766 - Call this number between 8:30 am and 4:30 pm to apply for the MATP Program and/or to have questions answered.

Contact Email(s)

Web Addresses

Primary Address

Customer Services
415 Zarfoss Drive
York, PA, 17404

Service Description

rabbittransit has been appointed as the Medical Assistance Transportation Program (MATP) Administrator for Indiana County, effective January 1, 2020. Previously, Indiana County served as the MATP Administrator. Customers should notice little to no change in the delivery of MATP shared ride and fixed route service—same drivers and same service.

There will be some minor changes to the mileage and fixed route pass program; however, most of the service will continue to look very familiar. IndiGO will continue to schedule and provide the majority of trips. Mileage and Fixed Route Reimbursement forms are due by the 5th of each month. Reimbursement checks are processed once a month on the Friday closest to the 15th of the month. Mileage and Fixed Route Reimbursement forms should be mailed to: rabbittransit Attention: Mobility Planning 415 N Zarfoss Drive York, PA 17404. New forms will be mailed with each reimbursement. Riders who require a personal care assistant, sometimes referred to as an escort, will need to complete a Personal Care Assistant Form, which requires a doctor's verification. All forms required can be downloaded from the website.

For trip requests, please call IndiGO to schedule your trip. You can contact the IndiGO Call Center at (724) 801-8857. The Call Center is open between 8:00 AM and 4:00 PM, Monday through Friday.

Available Hours

The IndiGo Call Center is open between 8:00 AM and 4:00 PM, Monday through Friday.

Eligibility Requirements

Call rabbittransit at 1-800-524-2766.

Required Documentation

Check out our website or call 1-800-524-2766.

How to Access Services or Schedule Appointments

To access services call rabbitransit. For trip requests, call IndiGo Call Center at (724) 801-8857